At Xoxsight, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a clear and straightforward return and refund process. Please read the following guidelines to understand how to request a return or refund based on different scenarios.

1. General Return Policy

• You may return items within 7 days of receiving your order.

• Items must be in their original condition, unused, and in the original packaging.

• To initiate a return, please contact our customer support at support@xoxsight.store to obtain a Return Authorization (RA) number.

2. Return Process

To return an item, please follow these steps:

1. Contact Us: Email us at support@xoxsight.store with your order number and the reason for your return.

2. Receive RA Number: Once your request is approved, we will provide you with an RA number and further instructions for the return process.

3. Prepare Your Package: Pack the item securely in its original packaging. Include the RA number on the package.

4. Ship the Item: Send the package to the address provided in the return instructions. You are responsible for return shipping costs unless the return is due to our error (e.g., defective, damaged, or wrong item).

3. Refund Process

Once we receive your returned item, we will process your refund as follows:

• Defective or Damaged Items: If the item is defective or damaged, please contact us immediately. We will provide a prepaid shipping label for the return, and once we receive the item, a full refund will be issued, including shipping costs.

• Incorrect Items: If you receive the wrong item, please notify us within 7 days of delivery. We will provide a prepaid shipping label for the return and issue a full refund upon receiving the item back.

• Items Not Received: If your order has not arrived within the estimated delivery timeframe, please reach out to us for assistance. We will investigate the issue, and if the package is lost, we will issue a full refund.

• Order Cancellation: If you wish to cancel your order after placing it but before it has shipped, please contact us immediately. We will process the cancellation and issue a full refund. If the order has already shipped, follow the return process outlined above.

4. Conditions for Returned Products:

• The product must be unused, intact, without scratches, cracks, or dents.
• The watch must have a complete box and accessories (replacement strap, instruction manual, warranty card, etc.).
• The product's seal and barcode must be intact, not peeled or erased.

5. Timeframe for Refunds

Refunds will be processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method used during the purchase.

6. Additional Information

• Please note that certain items may be non-returnable, including personalized or custom items.

• If you have any questions or need further assistance, do not hesitate to contact us at support@xoxsight.store.

Thank you for shopping with Xoxsight! Your satisfaction is important to us, and we are here to help.